1. Who We Are

Marketplace Labs Ltd is a software development consultancy that builds custom web, mobile, and desktop platforms for fitness and wellness businesses. We are registered in England and Wales under company number 13706932, with our registered office at 5th Floor, 169 Great Portland Street, London, W1W 5PF, United Kingdom.

2. What Data We Collect

When you contact us through our website or engage our services, we may collect: your name and email address, your company name and role, details about your project requirements, and any other information you choose to share with us. We also collect basic analytics data about how visitors use our website.

3. How We Use Your Data

We use your data to: respond to your enquiries, provide quotes and proposals, deliver our development services, send project updates and invoices, and improve our website. We do not sell your data to third parties or use it for marketing purposes without your consent.

4. Legal Basis

We process your data on the following bases: to perform our contract with you when delivering services, for our legitimate business interests in responding to enquiries and improving our services, and with your consent where you have opted in to communications.

5. Data Sharing

We may share your data with: hosting and infrastructure providers who help us deliver our services, payment processors when invoicing for services, and professional advisers such as accountants or lawyers where necessary. All third parties are bound by appropriate data protection obligations.

6. Data Retention

We retain project-related data for the duration of our engagement and for a reasonable period afterwards for legal and accounting purposes. Contact enquiries are retained for up to two years unless you ask us to delete them sooner.

7. Your Rights

Under UK data protection law, you have the right to: access your personal data, correct inaccurate data, request deletion of your data, restrict or object to processing, and data portability. To exercise these rights, contact us at privacy@mplabs.co.uk.

8. Cookies

Our website uses essential cookies for functionality and analytics cookies to understand how visitors use our site. You can control cookies through your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your data, including encryption, access controls, and secure hosting infrastructure.

10. Contact Us

For any questions about this Privacy Policy or our data practices, contact us at: Marketplace Labs Ltd, 5th Floor, 169 Great Portland Street, London, W1W 5PF, United Kingdom. Email: privacy@mplabs.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.