Custom Platforms for Service Led Businesses
Marketplace Labs builds digital products for teams that have outgrown generic tools: client portals, booking flows, internal dashboards, workflow systems, and mobile apps across web, mobile, and desktop.
Digital Products for Service-Led Businesses
Cross platform apps
Your clients, customers, members, or staff need the right experience wherever they are.
We build web, mobile, and desktop apps for client portals, staff tools, service delivery, and operational products.
Web apps · Mobile apps · Desktop apps · Shared platforms
Client portals
Give clients one place to upload information, see progress, book services, make payments, and understand what happens next.
Custom portals for service businesses that need more control than a shared drive, form builder, or generic SaaS login.
Client onboarding · Secure uploads · Status tracking
Workflow systems
Your team keeps repeating the same admin across inboxes, spreadsheets, and disconnected tools.
We build systems for routing tasks, tracking status, managing exceptions, and keeping handovers visible.
Matter intake · Year-end workflows · Ops dashboards
Booking and payment flows
Standard booking links rarely reflect the full customer journey before and after the appointment.
We connect booking, payments, deposits, reminders, follow ups, and internal notifications into one coherent flow.
Booking flows · Stripe payments · Reminders
Knowledge and content portals
Your expertise should not be trapped in PDFs, email threads, shared drives, or one off workshops.
Create structured libraries for resources, training, templates, courses, client guidance, and paid content.
Resource hubs · Paid programmes · Client education
Communication tools
Important updates often live in email threads, WhatsApp groups, comments, and disconnected conversations.
We build spaces for announcements, threaded updates, group activity, client messaging, and internal coordination.
Announcements · Groups · Client messaging
Referral and growth systems
Your best clients can become your best growth channel when the process is simple and visible.
Create referral flows, partner tracking, loyalty mechanics, and follow-up journeys that you control.
Referrals · Partner tracking · Follow ups
Reporting dashboards
Owners and teams need a clear view of work in progress, not another spreadsheet to maintain.
Dashboards for tracking performance, workload, client progress, bottlenecks, notes, messages, and next actions.
KPI dashboards · Progress views · Admin reporting
Subscription products
You want revenue that is not limited to class capacity or one to one sessions.
We help turn your expertise into digital memberships, retained services, paid communities, and repeatable subscription products.
Memberships · Retainers · Recurring programmes
Operations tools
A growing business creates admin, exceptions, follow ups, and handovers that generic tools rarely handle well.
Custom systems for staff workflows, client journeys, reporting, onboarding, and internal operations.
Onboarding · Staff tools · Reporting · Client journeys
Custom engagement workflows
Standard software is useful, but it rarely reflects the full customer or client experience.
We connect reminders, content, messaging, upsells, referrals, reporting, and follow up into one coherent workflow.
Reminders · Upsells · Reporting · Engagement
Better Systems for the Workflows That Drive Your Business
Clients, members, or staff are spread across email, spreadsheets, WhatsApp, portals, and disconnected tools.
Your team repeats the same manual admin every week because the off the shelf product stops one step too early.
You want a clearer client journey from enquiry through onboarding, delivery, reporting, and follow up.
You have a platform idea but need a senior product engineer to shape it into something buildable.
Generic software does not match the way your business actually operates.
Custom Software Is No Longer Only for Large Fitness Brands
Bespoke platforms used to be out of reach for independent studios, private gyms, and wellness businesses. The cost, timelines, and risk made it difficult to justify.
AI assisted development has changed the economics. Focused custom platforms can now be planned, built, and improved faster, while still being led by experienced product engineering judgement.
Examples of What We Can Build Together
A client onboarding portal for an accountancy firm
A secure matter intake flow for a law firm
A booking and payment platform for a wellness studio
An internal reporting dashboard for operations teams
A coaching accountability dashboard
A premium content or membership platform
From Member Experience to Working Platform
Shape the Product
We map the member journey, business model, operational gaps, and the revenue opportunity. You get a clear plan for what should be built first.
Build in Focused Cycles
You see working product regularly, not abstract documents. We keep the scope practical, make sensible trade offs, and keep the platform close to how your business operates.
Launch and Improve
We help get the platform live, learn from real member behaviour, and improve the parts that drive retention, accountability, and recurring revenue.
Delivery Confidence
Marketplace Labs brings product engineering experience from serious digital products, then applies that delivery discipline to focused platforms for service-led businesses.
Supported the China launch of WPP Open, helping deliver a complex digital product across regional requirements and tight delivery timelines.
Worked with the mobile team on the NHS App design refresh, contributing to product delivery for a public service used by millions of people.
Helped build contactless payment infrastructure for Manchester transport, with the reliability and delivery discipline required for operational systems.
Product Patterns We Understand
Member Product Build
Turned an early stage product idea into a working platform ready for real users.
Marketplace Product
Built the core product experience for a new venture that needed to validate demand quickly.
Operational Platform
Replaced manual workflows with a custom platform that made the business easier to run.
Application Workflow
Built a structured application flow for a business with process heavy operations.
Who's Behind MPL
Founder Led Platform Delivery
I'm Daniel, founder of Marketplace Labs. I lead the work directly, from shaping the product through to launch, so you are not handed off to a junior team after the first call.
My background is building dependable digital products for growing businesses and established organisations. That experience matters when a gym, studio, or wellness business wants a platform that members will actually use and staff can trust day to day.
The aim is simple: turn strong wellness business ideas into working platforms that improve retention, support community, and open up new recurring revenue.
Built on Proven Product Technology
The technology sits underneath the business outcome. We use proven tools for reliable member portals, mobile experiences, payments, subscriptions, dashboards, and operational workflows.
Senior engineering delivery for UK product teams
Need senior hands-on help with a specific technical workstream? We also provide focused engineering delivery for product teams — frontend, backend, cloud infrastructure, CI/CD, and platform work.
More Than a Website
Marketplace Labs is focused on the systems behind a stronger service business: client portals, operational tools, workflow products, and platforms designed around how your team actually works. If you need a simple brochure site or landing page, we are probably not the right fit.
Have an Idea for Your Gym or Wellness Community?
If you have an idea that could improve retention, build community, or create a new revenue stream, Marketplace Labs can help turn it into a working platform.
Marketplace Labs Ltd
5th Floor, 169 Great Portland Street
London, W1W 5PF